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  • Succesvolle bedrijven investeren in het ondersteunen van werknemers tijdens grote veranderingen.

Epicor

Epicor relied on more than 15 CRM‑based support systems and 50‑plus customer portals to provide support to its 20,000 customers worldwide. This led to a poor and inconsistent customer service experience, long resolution times, and high costs. With approximately 50% of its annual revenue derived from software support and maintenance fees, Epicor needed to make a change. Epicor decided to invest in ServiceNow as the foundation of “EpicCare”, its new single global customer support platform that now powers the delivery of a consistent service experience to all its customers and partners, for all of its products, on a worldwide basis. A Forrester Total Economic Impact™ (TEI) Study found that the company realized $11.4 million in economic impact from investing in the solution.

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