Raymond James Financial, Inc. is a global financial services company with more than $5 billion in annual revenues and approximately $732 billion in client assets. The company’s subsidiaries provide a diversified set of financial services to clients throughout the United States, Canada and overseas–including investment and financial planning, investment banking, asset management and brokerage services. Raymond James’ customer service is ranked among the best in the United States, and the company has been recognized nationally for its corporate philanthropy and community support.
A long‑time ServiceNow ITSM customer, Raymond James has also extended ServiceNow into other areas of the enterprise. One recent addition was Software Asset Management (SAM), which has replaced labor‑intensive processes with a consistent, automated solution. Pulling a single report is now all that is required to prepare for a vendor audit—something that previously took two weeks of work. In addition, the company can set policies to automatically reclaim unused and underutilized software licenses, generating significant savings.