Moving beyond CRM to shift your company into high gear
Ask companies about being competitive and all roads lead back to providing an exceptional customer experience. But creating that experience means expanding on the traditional definition of customer service to encompass every aspect of a company’s offerings. If you’re thinking about transforming your organization, this ebook can be your guide.
- The roadblocks to success
- Developing a roadmap
- Why connected collaboration is critical for resolving complex issues
- The value of preventing and preempting service issues
- How ServiceNow Customer Service Management can help you achieve your goals