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How AI Will Transform Customer Service

Join ServiceNow and guest Forrester Research VP and Principal Analyst, Kate Leggett, for a live webinar to explore the role of artificial intelligence (AI) in customer service processes. Get a realistic view of the state of AI today—specifically the difference between pure and pragmatic AI—and how pragmatic AI can add value across the entire customer service journey.

In addition to deepening customer engagement and building long‑term trust, learn how AI can:

  • Create differentiated customer experiences via intelligent agents like chatbots and virtual agents
  • Build smarter operations using machine learning and other AI technologies
  • Reinvent business models and help organizations tap into new revenue streams

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