AGENDA AMSTERDAM 2017

Explore the NowForum Experience

NowForum Agenda
10 OCTOBER

8.00 - 9.30

Arrival & Registration

9.30 - 11.00

Introduction and Keynote

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovation Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Sebastiaan Laurijsse

Senior Director, IT Infrastructure Services

NXP Semiconductors

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11.00 - 11.30

ExpoNow/Morning Break

11.30 - 15.45

Customized Tracks

Make it your day, your way. Choose the track that aligns best with your interests.

11.30 - 12.15

Michael Nappi, VP, Product Management, ServiceNow
Floris van den Boom, Advisory Solution Consultant, ServiceNow

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

Jen Stroud, HR Transformation Consultant, ServiceNow
Jamie Bellman, Senior Solution Consultant, ServiceNow

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

Piero De Paoli, Senior Director, Product Marketing, ServiceNow
Janene Casella, Product Marketing Director, ServiceNow

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

Abhijit Mitra,VP and GM, Customer Service Management Business Unit, ServiceNow
Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Zaki Bajwa, Senior Director, ITOM Practice Solution Consultants, ServiceNow
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice, ServiceNow
Explore how to work faster and smarter when tasks start in HR but span other departments.

Bryce Schroeder, Senior Director, Solution Consulting Security, ServiceNow
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

Mark Ashton, Director, Solution Consulting, ServiceNow
Diederik Postma, Advisory Solution Consultant CSM, ServiceNow

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

14.30 - 15.00

Bojan Pavičić

Senior Functional Consultant Cloud Services Center of Excellence Technology, HEINEKEN

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

Jeroen Bos

Head of HR Systems, Philips Lighting

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

Eric Le Martret, Senior Advisory Solution Consultant GRC Practice, ServiceNow
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

Natasja Wientjes

Director Customer Service, Thales Transportation Systems

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Philip Wattleworth, Product Line Sales Manager, ServiceNow
Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

15.45 - 17.15

ExpoNow/Networking happy hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11.30 - 12.15

Piero De Paoli, Senior Director, Product Marketing, ServiceNow
Janene Casella, Product Marketing Director, ServiceNow

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Bryce Schroeder, Senior Director, Solution Consulting Security, ServiceNow
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

14.30 - 15.00

Eric Le Martret, Senior Advisory Solution Consultant GRC Practice, ServiceNow
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

15.45 - 17.15

ExpoNow/Networking happy hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11.30 - 12.15

Abhijit Mitra,VP and GM, Customer Service Management Business Unit, ServiceNow
Learn how to transform and modernize service for your external customers and partners — leading to greater customer loyalty, reduced costs, and new revenue.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Mark Ashton, Director, Solution Consulting, ServiceNow
Diederik Postma, Advisory Solution Consultant CSM, ServiceNow

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

14.30 - 15.00

Natasja Wientjes

Director Customer Service, Thales Transportation Systems

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

15.45 - 17.15

ExpoNow/Networking happy hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

11.30 - 12.15

Jen Stroud, HR Transformation Consultant, ServiceNow
Jamie Bellman, Senior Solution Consultant, ServiceNow

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice, ServiceNow
Explore how to work faster and smarter when tasks start in HR but span other departments.

14.30 - 15.00

Jeroen Bos

Head of HR Systems, Philips Lighting

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

15.45 - 17.15

ExpoNow/Networking happy hour

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

10 OCTOBER

8.00 - 9.30

Arrival & Registration

9.30 - 11.00

John Donahoe

President & Chief Executive Officer

ServiceNow

Dave Wright

Chief Innovstion Officer

ServiceNow

Philip van der Wilt

GM & VP of Sales, EMEA

ServiceNow

Scott Owen Mason

COO IT & Head of IT Operations

Novartis

Sebastiaan Laurijsse

Senior Director, IT Infrastructure Services

NXP Semiconductors

Work at Lightspeed

To deliver great employee and customer experiences, you must transform your business by simplifying and automating work and embracing the latest innovations in machine learning. Learn how you can lead your digital transformation in IT, security, human resources, customer service and across your entire enterprise.

11.00 - 11.30

ExpoNow/Morning Break

11.30 - 12.15

Michael Nappi, VP, Product Management, ServiceNow
Floris van den Boom, Advisory Solution Consultant, ServiceNow

Learn how to put IT in the driver’s seat to transform operations, control costs, increase efficiency, and drive value for your business.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Zaki Bajwa, Senior Director, ITOM Practice Solution Consultants, ServiceNow
Explore how to combine IT Operations and Service Management to automate processes, eliminate outages and increase productivity. See a benefits demonstration that will show you how to more efficiently manage IT, reduce costs and improve service availability.

14.30 - 15.00

Bojan Pavičić

Senior Functional Consultant Cloud Services Center of Excellence Technology, HEINEKEN

Featuring a leading customer, discover the best practices and key tips for implementing a consolidated approach to IT operations and service management. See how customers have improved visibility and availability, automated standard work, and gained control over IT.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Philip Wattleworth, Product Line Sales Manager, ServiceNow
Learn how to bridge departments inside and outside of IT for greater business alignment, with financial, project, and application portfolio management.

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

15.15 - 15.45

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

15.15 - 15.45

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9.30 - 11.00

Abhijit Mitra,VP and GM, Customer Service Management Business Unit, ServiceNow
Leer hoe u de service transformeert en moderniseert voor uw externe klanten en partners voor een grotere klantloyaliteit, lagere kosten en nieuwe omzet

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Mark Ashton, Director, Solution Consulting, ServiceNow
Diederik Postma, Advisory Solution Consultant CSM, ServiceNow

Explore how you can provide an effortless customer service agent experience that connects them to the rest of your organization, speeding problem diagnosis and driving permanent solutions.

14.30 - 15.00

Natasja Wientjes

Director Customer Service, Thales Transportation Systems

Featuring a leading customer, discover the business challenges that led to the selection of ServiceNow, implementation best practices, and economic value realized.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice, ServiceNow
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

15.15 - 15.45

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

15.15 - 15.45

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9.30 - 11.00

Piero De Paoli, Senior Director, Product Marketing, ServiceNow
Janene Casella, Product Marketing Director, ServiceNow

Learn how to build an enterprise security response strategy and experience the latest innovations in threat intelligence sharing and vendor risk management.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Bryce Schroeder, Senior Director, Solution Consulting Security, ServiceNow
Explore how customers have taken manual security response processes and automated them on ServiceNow to resolve real threats fast.

14.30 - 15.00

Eric Le Martret, Senior Advisory Solution Consultant, GRC Practice, ServiceNow
Discover the four easy ways to get your governance, risk and compliance program started on ServiceNow.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice, ServiceNow
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

15.15 - 15.45

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

15.15 - 15.45

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

9.30 - 11.00

Jen Stroud, HR Transformation Consultant, ServiceNow
Jamie Bellman, Senior Solution Consultant, ServiceNow

Learn about exciting HR Service Delivery product innovations that make it easier for employees to be employees.

12.15 - 13.45

ExpoNow/Lunch

13.45 - 14.15

Gary Kenyon-Leigh, Advisory Solution Consultant, HR Practice, ServiceNow
Explore how to work faster and smarter when tasks start in HR but span other departments.

14.30 - 15.00

Jeroen Bos

Head of HR Systems, Philips Lighting

Featuring a leading customer, discover how ServiceNow customers are delivering modern employee service experiences to transform global HR Service Delivery.

15.00 - 15.15

ExpoNow/Break

15.15 - 15.45

Eric Le Martret, Senior Advisory Solutions Consultant, GRC Practice, ServiceNow
Managing GDPR Risk & Compliance in Financial Services: The May 2018 deadline is approaching fast! Learn how our Governance, Risk and Compliance (GRC) solution can help you meet the EU's General Data Protection Regulation (GDPR).

15.15 - 15.45

Rene de Boer, Director, Platform Product Marketing EMEA, ServiceNow
Learn how to leverage platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT.

15.15 - 15.45

Chris Hann, Platform Solution Architect & EMEA Platform Practice Lead, Servicenow
Learn the key features of the Now Platform including user experience and notification services, low code and professional developer tools, core platform and integration services, and our newest intelligent automation innovations. The Now Platform can help you customize your service management deployment or build your own business applications.

15.45 - 17.15

Wind down your NowForum experience with a casual evening of cocktails and conversations.

*Agenda Subject to Change

Kom naar NowForum!

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10 Oktober, 2017, Beurs van Berlage, The Netherlands

Ervaar IT, CUSTOMER SERVICE, HRM & Security at Lightspeed