ServiceNow Walk‑up Experience is an easily accessible, streamlined
channel for capturing and managing face‑to‑face IT support requests.
Online check‑in, transparent queue estimates, and automated
notifications help customers make the best use of their time,
improving the service experience and customer satisfaction.
Technicians get real‑time inventory data, allowing them to deliver
faster, more predictable service. IT service Managers can leverage
dashboards for insights into average wait times, service times, and
CSAT scores to drive staffing and other business requirements.