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Cloud Services for IT

Don’t let multiple disconnected tools slow you down. Easily manage all your apps and resources with a single system of action for IT strategy, operations, and service delivery.

IT Applications A–Z

Agent Intelligence

Resolve issues faster and increase agent efficiency using machine learning.

Agile Development

Manage development lifecycle workflows using a Scrum framework.

Application Portfolio Management

Manage development lifecycle workflows using a Scrum framework.

Asset and Cost Management

Track costs, quantity, and contracts for hardware and virtual assets.


Optimize your ITSM performance by comparing it to industry averages.

Change and Release Management

Reduce change-related risks and accelerate the release of business services.

Cloud Management

Minimize risk and control costs with self-service delivery of cloud services.

Configuration Management

Track the state and relationships of configuration items in your IT environment.

Demand Management

Capture, assess, and manage requests from the business.


Create a single system of record for infrastructure across data centers and clouds.

Event Management

Reduce event floods from monitoring tools and gain insight into service health.

Financial Charging

Create detailed IT financial reports, including showbacks and chargebacks.

Financial Modeling

Gain visibility into expenses by connecting real costs to users and consumption.

Financial Planning

Simplify your budget planning process with a centralized repository of data.

Incident Management

Streamline service restoration with automated routing and built-in collaboration.

Knowledge Management

Capture knowledge across the organization for employees to access on demand.

Operational Intelligence

Proactively identify infrastructure anomalies before they cause service outages.


Automate IT processes, eliminate manual tasks, and remediate service issues.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand.

Request Management

Give users a modern, consumer-like experience through a self-service portal.

Resource Management

See staff availability and allocation for all work tracked in ServiceNow apps.

Service Level Management

Monitor service commitments between IT, service providers, and customers.

Service Mapping

Map the relationships between services and components in dynamic environments.

Surveys and Assessments

Drive continual service improvement with feedback and assessment results.

Test Management

Manage all phases of the testing process.


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