To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data. With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.
The ServiceNow® CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service‑aware—which enables your ServiceNow applications to be service‑aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.
The ServiceNow CMDB is a service‑centric foundation that proactively analyzes service‑impacting changes, identifies issues, and eliminates outages. Paired with IT Operations Management applications, like Service Mapping and Discovery, the CMDB becomes service aware.
Consolidate disparate IT management systems into a single system of action to see what assets are in your IT environment, how they are configured, and how they're functioning at all times. Understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.
Leverage the knowledge of business applications and the underlying technology in your IT environment to expand your ability to completely optimize your application portfolio. Extended application knowledge with metadata helps to rationalize applications, visualize how they support business capabilities, view their relationships to the underlying technologies, and uncover unique interdependencies between your application and service portfolios.