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Telecom

Ride the wave of telecom change—with solutions for building connections, eliminating silos, and improving customer experiences.

Unlock your revenue.

Compete and win on great experiences

Get purpose-built workflow solutions that address telecom’s unique needs.

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Work smoothly

Aggregate data across silos to provide a single view for agents and customers.

Reduce costs

Replace manual service management processes with data-driven automation.

Modernize IT

Drive growth and innovation in an agile, interconnected work environment.

Retain talent

Digitize, streamline, and automate complex and repetitive HR processes.

Connect telecom through one platform

Connectivity mandates a frictionless experience

Serve better, spend less

Give customers the great experience they deserve. Make it a focal point of effort, investment, and performance evaluation.

Get Report
A platform for better telecom service management

Elevate the experience

Transform customer care—adding chatbots and self-service—but don’t stop there. Take a proactive approach to improving the customer experience with full-lifecycle insights.

Get Report
Analytics dashboard for telecom

See the big picture

Drive proactive decisions with the right view into your data and analytics. Connect care with assurance to break down silos across the enterprise.

Get Report
Get better visibility to optimize telecom

Find cost savings

Remove duplicate technologies, manual processes, and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.

Get Report
Transform the customer service experience

Serve customers better

Digital transformation opens up opportunities for CSPs. Discover three strategies you can implement today to deliver exceptional customer service experiences.

Get Ebook

Connect telecom through one platform

Connectivity mandates a frictionless experience

Serve better, spend less

Give customers the great experience they deserve. Make it a focal point of effort, investment, and performance evaluation.

Get Report
A platform for better telecom service management

Elevate the experience

Transform customer care—adding chatbots and self-service—but don’t stop there. Take a proactive approach to improving the customer experience with full-lifecycle insights.

Get Report
Analytics dashboard for telecom

See the big picture

Drive proactive decisions with the right view into your data and analytics. Connect care with assurance to break down silos across the enterprise.

Get Report
Get better visibility to optimize telecom

Find cost savings

Remove duplicate technologies, manual processes, and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.

Get Report
Transform the customer service experience

Serve customers better

Digital transformation opens up opportunities for CSPs. Discover three strategies you can implement today to deliver exceptional customer service experiences.

Get Ebook

Don’t just take our word for it

See how communications service providers like you are succeeding with ServiceNow.

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View Story

45% increase in productivity

Vodaphone streamlined their processes and increased customer satisfaction.

View Story
Find Out How

Better customer management

Telia Company implemented knowledge-sharing tools to improve the customer experience.

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Near 100% availability

Tata improved incident response times to deliver great service to customers.

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See Impact

3K+ fewer calls

Orange Business Services reduced their workload of inbound customer calls each month.

See Impact

Featured resources

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ANALYST REPORT

Explore key themes for 2020

See the 6 topics CSPs will likely push hardest to advance in 2020.

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See Infographic
eBook

Find new ways to unlock business opportunities

Get 3 strategies for reducing B2B churn and driving profitable growth.

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Get Data Sheet
INFOGRAPHIC

Follow our roadmap to a better customer experience

Transform customer service in telecommunications with 10 steps.

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Get White Paper
Webinar

Drive productivity and the customer experience

Be proactive and create a competitive advantage across the customer lifecycle.

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EBOOK

Discover the smarter way to workflow

Deliver a proactive experience from customer to network.

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View Webinar
WHITE PAPER

Think digital-first

Break free from old systems to stay relevant in the digital generation.

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Webinar

Be proactive about customer service

Pick up 5 best practices on what it takes to delight digital customers.

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Get Ebook
EBook

Expand customer service for CSPs

Ramp up customer service and reduce operational costs.

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Knowledge 2020 on demand 

The learning continues! Browse 950+ online sessions, keynotes, and labs—available now.

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Industry EVENT

TM Forum: Denmark

Meet with pros Oct. 7–9 to develop a roadmap for digital transformation.

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Industry EVENT

TM Forum: Dallas

Be there Sep. 21–22 as we discuss business growth and cost reduction.

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Industry Event

TM Forum: Bangkok

Join us Nov. 17–19 to learn how to drive service assurance in communications.

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Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the telecom sector to discuss common challenges and how to unlock your potential.

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Explore more:    ITSM   AIOps   Customer Service

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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